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Inspirational Marketing Example

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Inspirational Marketing Example

See an example of inspirational marketing with this Coca-Cola billboard that has to See an example of emotional marketing with this Coca-Cola billboard that has broken two Guinness records. You will love broken two Guinness records. You will love that is inspiration marketing ?. Do you have an example of inspiration marketing? They ask when we use the term in marketing conferences or training. The answer we give is simple, and let me explain it as follows:

Also read : What is a Pillar Page? And How it Impacts SEO?

We live in a GHIP World, That is:

  • Globalized
  • Hyperconnected
  • Right now
  • Personalized

In such a reality, where every day we have content, products, experiences and services within reach of a click, it is an almost impossible mission to make our brand stand out and create purple cows as Seth Godin claims, it is the right way, but it is not as simple as it seems.

Marketers have chosen to look for other avenues, like Facebook ads, for example, or even place banners that we can’t close (see them now on YouTube or Facebook), but that’s NOT the answer. The answer is inspirational marketing. How do we define it?

Inspirational Marketing is the marketing that causes you to comment, share, follow or contact the brand. [tti link = “Tweet this”] Inspirational Marketing causes you to comment, share, follow or contact the brand. [/ tti]

It’s that easy. It is the marketing that cannot leave us without reaction. It doesn’t have to be emotional, although that’s a big plus; however, it is probably a series of data that surprises you, a web page that addicts you, an experience that makes you return to a place, again and again, a personality that you are passionate about, a content that you need to share yes or yes or even a vile advertisement in a format as old as a spectacular outdoor and yet, you recognize in it the Wow Factor

Inspirational Marketing Example

The best p`roof of this is this billboard for Coca-Cola with two Guinness award. Take a look; I loved it! I loved it! And if you don’t believe this is an example of inspirational marketing, take a look at the number of organic views at the time of this note, over 1.8M

Seth Godin was also the author of an immortal phrase that I always remind clients of when I see that they become obsessed with only advertising on Facebook:

Good marketing invests in improving the product or the experience, and bad marketing invests in ads. [tti link = “Tweet this”] Good marketing, invests in improving product or experience, bad in advertising. [/ tti]

And many will say that this is an advertisement and therefore it is an advertising lie, and it is an experience

How to Generate Income in a Digital Media?

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How to Generate Income in a Digital Media?

Generate Income in a Digital Media

The focus of a communication medium is on offering truthful and quality information . But, in addition, we must not lose sight of the fact that it is also a business and, as such, it needs to monetize such content. How to do it?

We tell you some business models of digital media to generate income.

1.- Digital subscriptions

The media industry is changing. Both its business model and the way the headers themselves interact with their readers.

Digital subscriptions stand as one of the main strategies with which to generate income and monetize content.

In a previous article, I talked about the different types of paywalls that exist, and we also analyzed how to increase subscribers.

The current Covid-19 pandemic situation has caused a substantial impact on the media, as reflected in April’s latest Evoca dossier.

The business model aimed at collecting income from the payment that users make to read digital content has come face to face with a tragic reality. Some media have chosen to open their content. Others have kept the wall “up”. Others have temporarily replaced it with a registry, and others who planned to implement it in recent months have decided to delay it.

In any case, we will see how all this evolves as the days and weeks progress.

2.  Advertising

Advertising is one of the sources of income that is suffering the most due to the coronavirus crisis. The fall in advertising investment is apparent and one of the ones lengthening the most over time. But if we look at this monetization option, emerging for a moment from the circumstance we are experiencing, we see a strategy used in practically all digital media.

There are different models, and it is not the objective of this post to delve into them. However, I will remind you of the importance of having an exemplary media content manager to help you place the advertising modules and from where it is possible to manage the ads in a quick and easy. The strategy for the campaigns will depend on the objectives of each website.

3. Crowdfunding

Donations or micromanage actions are another alternative income generation.

It consists of people who wish to contribute a monetary amount that will serve as financing for the newspaper in question. Through crowdfunding campaigns, the media can collect those amounts that users decide to pay because they trust that media journalism and want to contribute to their subsistence. It can be done, for example, to finance the launch of a digital newspaper or for its regular maintenance. Keep in mind that crowdfunding is a fairly new phenomenon and as such, the technicalities surrounding it are meticulous. With that being said, consider filing your taxes with the help of an expert to ensure that you don’t make any mistakes regarding how you get your funding.

4. Affiliate programs

The affiliate programs are another tool that can draw digital media to generate more revenue.

One way to do this is through “commercial” content linked in our medium, provided that they are texts that may be of interest to our readers. Many topics can stay covered in affiliate content. It is essential to find the one that best fits your identity as a medium and what your audience would like to read from your website.

5. Sponsored texts

If we want to focus once more on the content, we can opt for sponsored texts.

Through these publications, the medium earns some money since the firm that wishes to write on a specific topic will pay for the text published in the digital newspaper.

Suppose the article in question is the quality (valuable and interesting content, impeccable writing and optimized for SEO). In that case, the user will perceive it as commercial (this must be indicated in the text itself). Still, it will give it more value than a simple advertisement or text promotional empty and without any contribution.

6.- The events

Considering that we will meet again in person in a while, the events become another way to generate income. And, while that moment arrives, it is also possible to do it with virtual events that we can monetize (such as online talks, webinars, training pills).

The medium can organize, for example, a thematic meeting according to the interests it has detected in its readers. It needs to study the audience well and obtain information about their tastes and needs.

Also read: What is SEO in Digital Marketing? And Its Factors?

The Complete Guide to Writing Creative Briefs

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The Complete Guide to Writing Creative Briefs

Creative Briefs

Like any other task, creative work needs a clear plan and measurable goals before it begins. It is where the creative brief comes into play. Developing a creative brief allows you to take a proactive approach and define needs while planning your creative work. Among other essential aspects, the creative brief is the opportunity to limit the scope, delivery dates and specific deliveries for the creative part of your project.

In general, a creative brief helps everyone stay on the same page, reduces feelings of frustration or confusion. Furthermore, it ensures that the design process is not affected.

What is Creative Summary?

A short creative works as inspiration and guide for a set of outcomes that generally involves team collaboration between the departments of Design, Writing, Content Marketing and many more. The goal is to align all participants with creative requirements, determine critical messages, manage expectations, and facilitate innovative teamwork. An effective creative brief is not only very useful from a creative point of view, but it also serves as a single reference point where you can find all the critical information about the project.

The creative brief is useful for defining any creative requirements relevant to the project, including the message. The audience, and the outline of how success will be measured. Once the brief is in place, it is advisable to hold an initial meeting to discuss any issues or restrictions. In this way, there will be time to review and update the creative brief before starting work.

Remember: creative briefs are not made to be written and then forgotten. Before starting work.The creative brief should be a continually evolving document. which can be changed as the creative requirements continue to be analyzed and reviewed. But, when you start working, your creative brief should be a clear plan with specific objectives as a reference for the Design. Content and Creative teams throughout the process. This way, you make sure everyone is lined up and making the right decisions.

The Essential Elements of an Excellent Creative Brief

Understanding what a creative brief is and why it is necessary is very important. Knowing what to include will save you a lot of time and back and forth with your innovative team. If you put the right information in advance in your creative brief, you can avoid continually returning to the same questions and conflicts.

Take a look at the must-have fundamentals of any creative brief. You probably plan a marketing campaign, write the creative brief for an advertising agency or prepare a creative brief for the internal team. In all cases, these nine steps will help you clearly. understand the critical information about what your team needs to be successful. Keep in mind that your brief can contain more elements. And of course, you can include them if they relate to your work. The criteria listed below should be part of almost every creative brief.

What is an Electronic Newsletter?

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What is an Electronic Newsletter?

In this article, you will discover the Electronic Newsletter concept, also known as a Newsletter. Also, what it works for and some tips on how businesses benefit from it. In the end, we will share with you some of our clients who already use it.

Also read : Webinar: What is it, and How to use it in your Content Strategy?

History and Concept: Newsletter

On the Internet and in a book on Digital Marketing in Spanish, they title it as Newsletter, in our language, it is “Electronic Bulletin”. This way of communicating is not a very recent concept or technique.

Long before the Internet was born, the Newsletter technique already existed. Companies sent a letter by post to their customers and even people interested in their products and services. Although nowadays postal mail is also used but not much.

With the Age of Digital Information, the Newsletter is a potent tool that companies are using. But let’s see its concept.

A newsletter is a publication distributed regularly, focused on a central topic of interest to its subscribers. Many newsletters are published by clubs, societies, associations and businesses to provide information of interest to their members or employees on the same campus. Its extension is variable and can have several functions.

Suppose we approach it on a commercial level. In that case, the electronic or digital Newsletter distributes a message by email directed directly to the people who have voluntarily subscribed to receive this type of commercial message.

The Subscriber List is the people who have voluntarily registered to receive the business’s electronic newsletters because they are your clients or people interested in knowing more about the business, interested in the topic or following the company.

Spam: Bad Practice

It is essential to clarify that sending emails to an email list that has been purchased is an illegal technique called SPAM.

We never recommend our clients to buy email lists because it will NEVER generate positive results. It generates a hostile environment.

The money is on the list

It is a phrase that is known as “The Money Is In The List”. Partly it is true, but on the one hand, it is false. It is not always the case.

Let’s see why it is false. You can have a list of 1000 (thousand) subscribers, but 1% only open the email message or take any action because they are friends or family. They are not people interested in the business. Something is wrong.

Now, why do I say YES is true. A list of 100 subscribers, 80% open the emails, and 30% act according to the message they are sent. It is a success because the list is active; there is an excellent digital marketing plan.

Remember that the people who subscribe to your list receive information about your business; they even agree to receive your offers and discounts. Take advantage of this new opportunity to create direct and personal contact between your company and the person through email.

3 Benefits of the Electronic Newsletter

We already know that we can take advantage of the Business Web to prospect and search for new and potential clients!

The Electronic Newsletter is a channel. If used correctly, we will build a relationship of trust and credibility with the subscriber. This person will sooner or later become a potential customer.

The Electronic Newsletter is a business asset. Through the Newsletter, we will share content related to the business, such as photos, videos and text. Unlike doing it on Social Networks such as Facebook or Twitter, there is no control over the content.

The Electronic Bulletin generates the quality of subscribers and clients. This quality stay usually much higher compared to those who find the business in search engines.

How To Implement It In Business

It is essential to know and follow a series of steps regarding compliance with policies and avoid specific problems. Be sure that we are complying with the law and that the Software works correctly.

Comply with the law. It is personal data protection. This list of people will never remain sold or shared. It is for exclusive use for sending content via email.

Create an Automated System. The work of sending the emails must be automatic, and every time content remains updated on the web, the Software sends a notification to the list of subscribers.

Have an Analysis Software for each electronic Newsletter. The Software we use must generate information about how many people have opened the message, clicked, etc.

Segment the list of subscribers. It has several lists of subscribers according to the type of business or service, and for example, in our case, we have a list of people interested in our ebooks, others just news, besides, we have a list of our clients.

Also read : What is Content Curation?And Its Five Essential Tools?

How Twitter Advertising Works: Promoted Tweets and Accounts

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How Twitter Advertising Works: Promoted Tweets and Accounts

Twitter Advertising Works

At the beginning of last December, I was able to manage advertising campaigns on Twitter. I got this access by being selected in the $ 100 promotion for SMEs on Twitter and Amex. The truth is that I wanted to test advertising on Twitter and see if it was effective.

I had not wanted to talk about it on the blog until I tried it, and after several weeks of testing, I share the steps of how you can manage advertising campaigns on Twitter and the results that I obtained when testing it.

Also read: What is Native Advertising? And Benefits of Native Advertising?

1. Access to Advertising on Twitter

The first thing you need is access to the platform. I recommend you request access using the following form for those in Spain, and I warn you that this process takes its time. Still, several brands have received a favourable response from Twitter and are starting to manage their advertising.

2. Define your Advertising Goals

With the advertising formats offered by the social network, you have two possible objectives:

  • Community –  using “Promoted Account” to increase followers
  • Buzz / Noise –  using “Promoted Tweets” to promote to the public that you predetermine one or more of your post’s content on your account.

In my case with  @BloonderCOm,  I launched a community campaign and another to make noise from the publications, and it worked perfectly.

3. Optimize your Twitter Profile

Before configuring your campaign, you must optimize your profile on Twitter. The social network itself recommends the following practices:

Promoted Account Campaigns

  • Use a recognizable avatar of your brand
  • Use the real name of your company (it’s the first thing users see in this advertising format)
  • Be authentic, interesting and original with the bio of your account. Once the user has clicked, it is to know more about you. You have to finish convincing him to follow you.

Promoted Tweets Campaigns

  • Post content regularly (it is recommended to post at least one tweet a day)
  • Be interesting and add value to your content
  • Talk, do not forget that Twitter is a channel to establish relationships with your audience
  • Share exclusive content as promotions

4. Set up your Campaign

You access your advertising panel by logging in with your Twitter account and start configuring your ads through the following steps:

Define the Location of your Campaign

This segmentation is only available by countries. It does not yet allow by cities.

Promoted Tweets – manual or automatic

A promoted tweet is a Tweet that a customer pays to serve their audience at the most effective time. The  promoted Tweet  is distinguished from other tweets because it is identified by the

There are two ways to create a promoted tweets campaign:

  • Manually selecting the tweets, you want to promote
  • Letting Twitter take care of automatically promoting the most recent and most engaged tweets.

Promoted Tweets – economic investment

Depending on the clicks you want to get, you can define your budget. While you are setting the price in real-time, the click estimate is updated.

Promoted Account

As in promoted tweets, you can choose a daily investment limit and how much you want to pay for each new follower you want to get. In the case of Contests a la Carte, I selected between 0.01 and 0.20 for each new follower, and I got 194 new followers and 19.5 thousand impressions, investing 30.16 dollars during three weeks.

5. Pay Campaign

Although I got the $ 100 credit from the AMEX promotion to redeem it, I had to leave my US credit card details.

6. Monitor Campaign

The analytics offered by Twitter still seem basic and very focused on investment conversion. To complete my monitoring, I use my Pirendo account.

Also read: Webinar: What is it, and How to use it in your Content Strategy?

SEO Beyond Keywords: The Future of Search Optimization

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In the ever-evolving landscape of digital marketing, Search Engine Optimization (SEO) has been a crucial element for businesses seeking online visibility. Traditionally, SEO heavily relied on keyword optimization to improve search engine rankings. However, as search engines continue to refine their algorithms and user behavior evolves, the future of SEO extends beyond the confines of keywords.

Search engines, led by industry giants like Google, are increasingly prioritizing user intent and experience. This shift in focus means that businesses need to adopt a more comprehensive and strategic approach to SEO to stay ahead in the digital race.

Content Relevance and User Intent

While keywords remain essential, the future of SEO lies in understanding and catering to user intent. Search engines are becoming more adept at recognizing the context of user queries and delivering results that align with their actual needs. Content relevance, therefore, becomes paramount.

Creating high-quality, informative content that addresses the user’s intent not only improves search rankings but also enhances the overall user experience. A well-rounded SEO strategy involves creating content that answers users’ questions, solves their problems, and engages them on a deeper level.

User Experience and Technical SEO

User experience is a key factor in the future of search optimization. Search engines are placing increased importance on factors such as website speed, mobile-friendliness, and overall usability. Technical SEO, which encompasses these elements, is crucial for ensuring a seamless and enjoyable user experience.

Optimizing website structure, improving page load times, and ensuring mobile responsiveness are integral components of technical SEO. As search engines continue to refine their algorithms to prioritize user satisfaction, businesses need to invest in enhancing the technical aspects of their websites to maintain and improve search rankings.

Voice Search Optimization

The rise of voice-activated devices and virtual assistants has led to a surge in voice searches. Optimizing for voice search requires a different approach than traditional keyword optimization. Natural language processing and conversational content become key elements in catering to voice search queries.

Businesses should focus on creating content that mirrors the way people speak and ask questions. This shift towards voice search optimization aligns with the evolving nature of user behavior, and companies that adapt to this trend will have a competitive edge in the future of SEO.

Link Building and Authority

Link building remains a vital aspect of SEO, but the emphasis is shifting towards quality over quantity. Search engines are placing more importance on authoritative and relevant backlinks. Building a robust online presence and establishing authority in the industry through quality content and reputable partnerships are crucial for future SEO success.

Embracing the Future with Operatio Marketing

To navigate the evolving landscape of SEO, businesses need a partner that understands the intricacies of digital marketing. Operatio Marketing is at the forefront of the industry, offering comprehensive solutions that go beyond traditional keyword optimization. With a focus on content relevance, technical SEO, and adapting to emerging trends like voice search, they ensure that your business stays ahead in the competitive online arena.

In conclusion, the future of search optimization extends beyond keywords, encompassing user intent, technical SEO, voice search, and authoritative link building. Embrace the evolution of SEO with them to secure a prominent and sustainable online presence for your business.

Content Marketing Blog: How to Implement it in your Company

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Content Marketing Blog: How to Implement it in your Company

Content Marketing Blog

Value content has become almost mandatory for those companies that want to achieve more goals and provide better service to their customers. Its importance is that 66% of B2B marketers using blogs generate more leads. And organizations that blog receive 55% more visitors to their websites.

Today, consumers are no longer satisfied with just knowing about the existence of a product or service. Today, they have the necessary tools to find all the information they need to research a brand before purchasing.

However, just as they are demanding in the information they expect to receive, they are also demanding how a company or brand will provide it to them. Therefore, you must know what the best strategy to achieve it is. It includes blog posts and a whole content structure that is useful for consumers’ day-to-day life and adapts to their requirements.

Implement a Successful Content Marketing Strategy

The most outstanding standard components of the content marketing plan are social media, blogging, visual content, and premium content material such as tools, ebooks, or webinars.

Situation 1:

You track an accounting firm specializing in taxes; however, this year, business is not doing well. Your purpose is to improve next year. Consequently, you agree to launch a blog on your website and publish articles happening the most common tax problems your target customer faces. You write a few posts a week, and over time these articles start to rank on Google and other search engines.

As tax-filing season approaches and people are looking to answer their questions, they find your blog articles and discover that you offer tax preparation services. Those who will follow their preparation process but they resolve take you into account for the following year. However, others will give up, decide to get rid of the headache of filing taxes and hire you because you are more prepared to do it Process.

Situation 2:

You are the director of marketing for an agency that specializes in small business design solutions. You have a hard time attracting clients because maintaining a retention agreement with an agency is challenging for a small business. So you decide to create some design tools that people can use to make their creations.

You do keyword research and find that 2,000 people search for the phrase “infographic generator” every month; So you decide to create a generator that people can use aimed at free the early time and then, if they like the tool, they can develop more infographics at no additional cost, just by giving you their name and email speech.

You make a couple of example infographics. And share them on your social networks so that users can understand the potential of the instrument. Through the traffic generated by social networks and organic search. You begin to perceive that hundreds of people use your generator per month. Some are fascinated finished the tool and provide you with their name and email to continue through it. When you become their information, you identify which people would be compatible with your Company, keep in contact with them and follow up on them pending customers.

Why Do Companies Essential a Content Marketing Strategy?

1. Generate leads in a Sustained way

Content marketing may seem like a lot of work to you, especially when compared to other marketing plans that offer immediate rewards, such as list-buying, pay-per-click (PPC), or trade show marketing, where you get names. And email addresses in just a few moments.

However, it is proven that content marketing generates three times more leads than traditional strategies, and 72% of companies consider it an effective method of increasing leads.

In other words, the content marketing plan prepares companies to have a predictable, scalable and efficient flow of leads.

2. It is a Less Expensive Long-Term Strategy

Hiring specialists who will bring your content strategy to life may seem expensive. Still, in a world where consumers review four to five pieces of content before contacting a seller, it is an essential investment.

98% of marketers believe that content marketing performance is worth the investment. Overall, lead generation can become six times less expensive.

3. Increase Brand Recognition

When you offer real worth to your audience: you listen to them. You are aware of what they need to solve their pain points, and you give them the information they need, your brand becomes relevant. Brand recognition is not something tangible or measurable in concrete terms. But it makes some brands transcend, which is the first choice of consumers.

Content marketing is an opportunity to increase your’s brand recognition with a varied and timely content offer, coupled with strategies such as branded content, email marketing and even correctly targeted outbound strategies.

4. It is The Entrance to an Inbound Strategy

Content marketing can be the door to an inbound strategy that revolutionizes the way you see your business and marketing in general. A well-organized content strategy will lead you to see that customers are the centre of your Company. And that it is not enough to want to sell them a product at all costs. Instead, it would be best if you listened to them to come to you of their own free will. That they have valuable interactions with your brand for their daily life. And that you accompany them beyond the moment of purchase.

It will not only lead you to generate more leads, increase your brand recognition or position yourself in a market. But it will also make your business grow in the best way and last.

 

How to Deliver Bad News. The Five Techniques that Work Best

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Today we will see five methods that will serve us, not only for our professional activity but in any situation of our life. Because today we are going to learn how to deliver bad news.

As entrepreneurs (and as people), sooner or later, we will be forced to give this bad news. To clients, to partners… no one escapes. It is impossible to be free from mistakes and negative consequences. However, although we cannot avoid bad news, if we rely on knowledge about persuasion and perception, we can cushion the impact of these situations as much as possible.

Also read : The Complete Guide to Writing Creative Briefs

Negative Effect

On many occasions, we have to bear in mind that a news item’s true negative effect is given by the recipient’s meaning to the news. And that effect can be influenced by way of communicating it.

I have experienced significant variations in the reaction to bad news depending on the expertise in transmitting it from experience. Communication and persuasion have always interested me, and, therefore, we are going to see what has worked best for me personally. As we will see, we can greatly vary the interpretation and the impact that this bad news will have on the other.

The main tools to achieve this are these five techniques.

1. The Choice of Language

Those are the words chosen to describe the situation and communicate the bad news. Although there is no way to make something that is bittersweet, we can try not to perceive it as too bitter.

Language shapes the world, and it does so much more than we think. Despite how mistreated he is in these times and the reduction in vocabulary that has occurred, the reality remain that words trigger emotional associations and an assessment of the situation in the listener’s mind. In other words, language has much more power than we think.

Communicating

I remember the days as a business consultant for a large company. With us, there was a computer scientist who was a genius, one of those who left you with your mouth open to solve unsolvable problems with computers. But when communicating bad news and talking to clients, he used too direct and inflammatory language.

He freely used words such as disaster, final, deadly, useless. he even used terms such as “murderer” and other less educated ones that it stay not a matter of repeating but surely he imagines. And he did it almost always in everything.

From time to time, someone from the company would come to where I was, alarmed by comments such as that their computer systems were “worthless” or that what they had implanted before we arrived was a “hoax” and a ” complete disaster”.

2. When Possible, do not Just Bring the Bad News

As far as possible, before going to give the bad news, we should also come up with a solution, or at least with an idea of ​​what is the next step to take to correct the situation. Thus, there are two things to focus on in that conversation. If we go with a certain solution under our arm, we can concentrate on that, trying to divert most of the discussion towards the fix.

When you have a problem, you want to fix it and hold on to a burning nail if necessary.

If we not only break the news but also offer that “something” to start holding onto, we are more likely to want to jump to focus on the most constructive part, instead of turning around the inconvenience, making it grow in their mind and focus on the blame game to discharge emotional energy.

3. Try to Refocus the News in other Terms if Possible

From my own experience, assessing a situation depends mainly on what we pay more attention to. That is why he spoke of bringing the solution and putting the focus on it. Another way is to try to refocus what has happened in kinder terms, again if possible.

Remember that almost everything is an interpretation.

In the previous example of taxes, a situation stay negatively valued because we focus on the fact that you have to “pay” to the treasury. Meanwhile, another esteems ​​it positively because he focuses on the fact that this happens. After all, “there are benefits.” You don’t get caught up in the payment part; instead, the focus is on the positives.

Both facts, that you have to pay and that there are benefits, are true and are global situation elements. One of the other depends on looking at that situation from one perspective or another.

Deciding which one to focus on stay what determines in large part whether the global situation remain interpreted as more positive or negative. Therefore, if we have time, we must try to find a reinterpretation of what happened that illuminates more positive aspects.

For example

Recently, a friend didn’t have much luck turning down a job she so badly wanted. Although she gave me the bad news, I tried to refocus it in another way. This friend had dared to do something that the vast majority will never do, which is to leave the security of a good position to pursue what they want to do. Also, a rejection is just a sign that we are moving towards yes. What happens is that very few people realize that. I am used to the sales sector and its nature. These sales are a lot like finding a job, and you have to endure many no’s until you get to yes, so no’s are natural and necessary… Veteran salespeople know that sales are not a part of everyday life and are moving in the right direction. They know that 10 or 20 negatives are necessary before getting something positive, so they naturalize it because they understand that sales (or finding a job and much more in life) are a numbers game.

4. Don’t Offer Resistance if we have Something to do with the Bad News

If we do not come up with a solution under our arm, or there is no way to find one, then the golden rule for not making things worse is never to confront. Let the other take out everything they have inside and endure the downpour as it may, but quietly and without defending or attacking.

If our part is responsible for what has happened, denying it and making excuses only makes things worse and produces frustration for the other party.

When I have explained to my clients the best way to handle complaints, I have always emphasized that we cannot override listening and emotional discharge.

5. Focus on the Least Bad

David Lieberman, a doctor of philosophy and expert in psychology and persuasion, recommends focusing on highlighting. That the bad situation remain as temporary, isolated and insignificant as possible.

We must highlight those characteristics whenever we can because those three things are precisely. The antidote to our mind’s worst fears when faced with bad news.

Much serious bad news remain not temporary, isolated or insignificant. Still, if there is something in it, we must include it and highlight it in our communication.

When I have had to deal with sensitive topics, I always remembered “temporary, isolated and insignificant”. I tried to find something in the situation that had these characteristics to comment on it.

Anyway, even applying all this, let’s not kid ourselves. Giving bad news is like swallowing a rough toad on an empty stomach. But these five techniques effectively temper the blow.

 

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